FREQUENTLY ASKED QUESTIONS
We offer multi-wavelength platforms (1064nm/755nm/532nm/2940nm etc.) covering hair removal, vascular and pigmented lesion treatment, fractional resurfacing, vaginal rejuvenation and more. Models and configurations can be customized based on clinical needs.
Yes. All devices are CE-marked, FDA 510(k) cleared or FDA registered, and manufactured under ISO 13485. We also support local registration in your target markets.
We provide full delivery services: equipment installation and commissioning, operational training (online + on-site), clinical application guidance and maintenance instruction — ensuring your team is ready to treat once the device arrives.
Devices come with 12-24 months standard warranty with optional extended coverage for core components. We have service centers or authorized partners in multiple regions with spare parts inventory for rapid response.
Yes. We offer full-chain OEM/ODM services from industrial design, branding, software UI customization to parameter presets. With extensive experience for brand partners in Europe, US, Middle East and Southeast Asia — custom inquiries are welcome.
MOQ depends on customization depth. Simple branding and packaging changes require lower MOQ. Projects involving full industrial redesign or deep software development can be negotiated individually. We support everything from small-batch trials to mass production.
Standard products typically ship within 15-30 days. OEM custom orders usually require 6-12 weeks depending on project complexity. Exact timelines are confirmed in writing at order placement.
Fully adapted. Power supply is available for global standards (AC 110V/220V, 50/60Hz). UI supports multiple language packages (EN/ES/FR/DE/RU/AR/ZH) to meet diverse market needs.
Core components (laser crystals, fibers etc.) typically last 10-20 million pulses depending on usage frequency and maintenance. Replacement costs are significantly lower than a new unit — we provide long-term parts availability.
① Nearly 20 years of R&D and manufacturing experience; ② ISO 13485 certified facility with full quality control; ③ Full-chain OEM/ODM capabilities with flexible customization; ④ Global regulatory support for market entry; ⑤ Competitive pricing with reliable delivery.
We provide a three-tier support system: Tier 1 — remote diagnostics by our engineers (video/phone); Tier 2 — on-site service by local authorized partners; Tier 3 — return-to-factory repair or express parts replacement. Minimizing downtime is our priority.
